Chat Sessions

A live support inbox for two-way chat with your bot users.

How to open

Chat Sessions in the top nav, or from project details.

Features

• Session list with unread counts
• Send text, images, audio, video, files
• Edit user tags and profile fields (analytics on Pro)
• Bot command badge shows how the user entered

Requirements

The project bot must be activated and the user must have chatted with that bot before.